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SUPPLY

Goods will only be supplied to recognised POWERDOWN AUSTRALIA PTY LTD (hereinafter known as "supplier") distributors (hereinafter known as "customer").

COMMERCIAL CREDIT

Commercial credit will be extended only to approved customers as per our Commercial Credit Application.

WARRANTY

No warranty claims will be considered if customerís account is outside our trading terms.

SHOCK ABSORBERS

The supplier will warrant all shock absorbers against defects in materials or faulty workmanship provided the shock absorbers have been correctly installed as recommended by the supplier. The warranty period is 12 months or 150,000 kms whichever comes first from date of purchase.

AIR SPRINGS

All air springs are warranted to be free from defects in materials and workmanship for a period of 24 months. The air springs are not warranted if used or applied other than as recommended by the supplier.

POLYURETHANE PRODUCTS

These consumables are used as mounts and suspension bushes. They are warranted against defects in materials or faulty workmanship provided the products have been correctly installed. The warranty period is 3 months from date of purchase.

HEIGHT CONTROL VALVES

All height control valves sold by Powerdown are warranted for 12 months from date of purchase. The warranty covers manufacturing faults and material failures. Height control valves will not be warranted where the product failure is due to incorrect fitment, poor maintenance, a contaminated air system or compressor failure.

GENERAL

The above-mentioned warranties do not cover defects due to accident, misuse, improper installation, neglect or wear and tear. Consequential damage costs and injury, however caused, are not covered under warranty.

No claims will be considered without the return of the suspect product which must be complete, as supplied, together with proof of purchase and a completed Warranty Claim Form (faxed from Head Office upon customerís request). All warranty claims must be sent freight prepaid. The addition of labour costs will not be accepted.

Warranty replacements will be despatched freight paid by the supplier or refunded at the original purchase price at the supplierís sole discretion. The supplierís responsibility does not exceed the original purchase price of the product claimed to be defective. The supplier is not responsible for special, incidental or consequential damages or charges.

"These warranty conditions are not intended to exclude any condition or warranties

which may be implied by law."

  RETURN OF GOODS FOR CREDIT

 

  Goods will be accepted for credit only under the following conditions:

 

1.     All returned goods will be sent prepaid and are the customerís responsibility.

2.     Goods will not be accepted for credit without a Credit Return Authorisation (CRA) number which must be obtained from the supplier by fax prior to return. Goods returned without a CRA will be returned to the customer at their expense.

3.     Goods will not be accepted for credit after 30 days from date of purchase. Goods outside this time frame will require prior written authorisation from the State Manager of the territory and a CRA issued.

4.     Goods are in a saleable condition, i.e. in original packaging, no external damage to goods, nor defective packaging or accessory packages missing. The supplier reserves the right to charge a minimum restocking fee of 10% plus repair/repainting costs (if needed) for goods that are not in a saleable condition.

5.     Proof of purchase must accompany goods, i.e. CRA and copy of invoice.

6.     Goods supplied on Special Order and/or were ordered for a special application and have been modified to suit that application will not be accepted for credit under any circumstances.

 

BACK ORDER

The customer will be advised if goods cannot be supplied ex stock at time or order and will be placed on back order and supplied as soon as goods are received by the supplier. Goods will remain on back order for a period of 60 days from placement of original order and will then be deemed to lapse, which may require re-order.

 

FREIGHT POLICY

 

1.     Freight arrangements and payments are the customerís responsibility. Full details and instructions for the nominated carrier must be provided to the supplier in writing or by fax.

2.     The supplier has arrangements with nominated freight carriers at cost effective rates. The customer may select this facility and the freight cost will be added to the customerís invoice.

3.     Delivery by air freight is available at the customerís expense. Details of the nominated air freight carrier, account number and full instructions must be given to the supplier in writing or by fax. Air freight will not be sent pre-paid.

 

 

 

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