will only be supplied to recognised POWERDOWN AUSTRALIA PTY LTD
(hereinafter known as "supplier") distributors (hereinafter known as
credit will be extended only to approved customers as per our
Commercial Credit Application.
warranty claims will be considered if customerís account is outside
our trading terms.
supplier will warrant all shock absorbers against defects in
materials or faulty workmanship provided the shock absorbers have
been correctly installed as recommended by the supplier. The
warranty period is 12 months or 150,000 kms whichever comes first
from date of purchase.
air springs are warranted to be free from defects in materials and
workmanship for a period of 24 months. The air springs are not
warranted if used or applied other than as recommended by the
consumables are used as mounts and suspension bushes. They are
warranted against defects in materials or faulty workmanship
provided the products have been correctly installed. The warranty
period is 3 months from date of purchase.
height control valves sold by Powerdown are warranted for 12 months
from date of purchase. The warranty covers manufacturing faults and
material failures. Height control valves will not be warranted where
the product failure is due to incorrect fitment, poor maintenance, a
contaminated air system or compressor failure.
above-mentioned warranties do not cover defects due to accident,
misuse, improper installation, neglect or wear and tear.
Consequential damage costs and injury, however caused, are not
covered under warranty.
claims will be considered without the return of the suspect product
which must be complete, as supplied, together with proof of purchase
and a completed Warranty Claim Form (faxed from Head Office upon
customerís request). All warranty claims must be sent freight
prepaid. The addition of labour costs will not be accepted.
replacements will be despatched freight paid by the supplier or
refunded at the original purchase price at the supplierís sole
discretion. The supplierís responsibility does not exceed the
original purchase price of the product claimed to be defective. The
supplier is not responsible for special, incidental or consequential
damages or charges.
warranty conditions are not intended to exclude any condition or
may be implied by law."
OF GOODS FOR CREDIT
will be accepted for credit only under the following
returned goods will be sent prepaid and are the customerís
will not be accepted for credit without a Credit Return
Authorisation (CRA) number which must be obtained from the supplier
by fax prior to return. Goods returned without a CRA will be
returned to the customer at their expense.
will not be accepted for credit after 30 days from date of purchase.
Goods outside this time frame will require prior written
authorisation from the State Manager of the territory and a CRA
are in a saleable condition, i.e. in original packaging, no external
damage to goods, nor defective packaging or accessory packages
missing. The supplier reserves the right to charge a minimum
restocking fee of 10% plus repair/repainting costs (if needed) for
goods that are not in a saleable condition.
of purchase must accompany goods, i.e. CRA and copy of invoice.
supplied on Special Order and/or were ordered for a special
application and have been modified to suit that application will not
be accepted for credit under any circumstances.
customer will be advised if goods cannot be supplied ex stock at
time or order and will be placed on back order and supplied as soon
as goods are received by the supplier. Goods will remain on back
order for a period of 60 days from placement of original order and
will then be deemed to lapse, which may require
arrangements and payments are the customerís responsibility. Full
details and instructions for the nominated carrier must be provided
to the supplier in writing or by fax.
supplier has arrangements with nominated freight carriers at cost
effective rates. The customer may select this facility and the
freight cost will be added to the customerís
by air freight is available at the customerís expense. Details of
the nominated air freight carrier, account number and full
instructions must be given to the supplier in writing or by fax. Air
freight will not be sent pre-paid.